Dispatch Center

The Suisun City Police Department Dispatch Center is a full-service, 24-hour public safety communications center providing emergency and non-emergency dispatch services 365 days a year. Under the direction of the Police Support Services Manager and the Dispatch & Records Supervisor, our highly trained Public Safety Dispatchers serve as the vital link between our community and first responders, coordinating police, fire, and emergency medical services with professionalism, compassion, and efficiency.

Our dispatchers are often the first point of contact a community member has with the Police Department. They are responsible for answering 9-1-1 and non-emergency calls, gathering critical information, prioritizing incidents, dispatching emergency personnel, monitoring officer safety, and much more. Every call is handled with professionalism, integrity, and a commitment to providing the highest level of service.

We are proud to support a community oriented policing philosophy and value the partnership we share with our residents and visitors. The information provided by callers is often instrumental in helping officers respond safely and effectively. When reporting an incident, please be prepared to provide as much of the following information as possible:

• Descriptions of the people involved (clothing, race, sex, approximate age, height, weight, or other distinguishing features).
• Descriptions of any vehicles involved (color, year, make, model, license plate number, and any unique characteristics).
• The last known location of the people or vehicles and the direction they were traveling.
• Whether any weapons were seen or mentioned.
• Any additional information that may assist responding officers.

Providing accurate and timely information helps dispatchers relay critical details to responding personnel, improves officer safety, and assists in ensuring the most effective response possible.

Using 9-1-1

When determining which telephone number to use to report an incident, it is important to remember that 911 is for in-progress or life-threatening calls only (i.e. traffic accidents with injuries, physical altercations, DUI drivers, medical calls requiring an ambulance, in-progress burglaries, etc…). Unnecessary calls to 911 can tie up telephone lines for those that have a real emergency.

Our non-emergency lines are to be used to report incidents that are not in progress and pose no immediate threat to a person’s safety (i.e. loud noise complaints, suspicious people or vehicles, non-injury traffic accidents, abandoned vehicles, etc…).