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Dispatch Center

The Dispatch Center is responsible for handling and coordinating incoming and outgoing communications related to emergency and non-emergency police services. The Dispatch Center overseen by the Support Service Manager Amber Kent. The Suisun City Dispatch Center is manned by 10 fulltime dispatchers. We are fully committed to community oriented policing and are always ready to help and provide insight and advice for the citizens in our community.

Dispatchers are often the first and only point of contact a citizen will have with the police department and they take great pride in ensuring calls to our communications center are handled professionally and the end result is the best outcome possible for those involved.

The Suisun City Police Department dispatch center answers both non-emergency and 911 calls 24 hours a day, 365 days a year and rely heavily on the community to be our eyes and ears when calling in to report an incident. Below is a list of some key and critical details you as a caller can relay to the communications center when you witness an incident:

Descriptions of people that are involved (i.e. clothing descriptions, race, sex and age of those involved).
Descriptions of cars that are involved (i.e. color, year, make, model, license plate and anything else that stands out about the car).
Where did you last see the people or car and which way were they walking, running, driving?
Did you see any weapons or hear anyone mention weapons being involved?

This information will greatly assist dispatch in coordinating responding police officers, ensure we are looking for the right people and vehicles, and which direction to approach a location.

Using 9-1-1

When determining which telephone number to use to report an incident, it is important to remember that 911 is for in-progress or life-threatening calls only (i.e. traffic accidents with injuries, physical altercations, DUI drivers, medical calls requiring an ambulance, in-progress burglaries, etc…). Unnecessary calls to 911 can tie up telephone lines for those that have a real emergency.

Our non-emergency lines are to be used to report incidents that are not in progress and pose no immediate threat to a person’s safety (i.e. loud noise complaints, suspicious people or vehicles, non-injury traffic accidents, abandoned vehicles, etc…).